Contracted with Promega Corporation as an Agile Project Manager for their IT division.
Managed the Promega Agile Transformation for the Global Support Services and DevOps teams, resulting in a formal shift from waterfall methodology to Agile methodology for handling of projects and work efforts.
Worked with IT management and molecular modeling scientists to implement virtual reality-based workflows for the creation of new molecules and better remote collaboration with external parties.
Managed 7 EpicCare Ambulatory and 2 Urgent Care implementations including full Enterprise implementations.
Customer sizes ranged from 1,000+ end-user multi-state organizations to single-department focused rollouts.
Trained hundreds of physicians, specialists, and nursing staff using a mix of classroom, e-learning, and personalized training methods.
Led implementation efforts for MyChart, EpicCare Link, Kaleidoscope, and Security rollouts and optimization projects.
Trained hundreds of physicians, specialists, and nursing staff using a mix of classroom, e-learning, and personalized training methods.
Supported Epic's processes for outpatient prescription and medication workflow implementation and development for 1.5 years. I served as the primary support contact for escalated customer issues and to provide feedback on development efforts. This position also included periodic reviews of workflow training and implementation materials to ensure the relevance and accuracy of presented information in comparison to customer expectations.
Served as an Ambulatory Gold Star Reviewer for 2 years. The Epic Gold Stars program focuses on customer success and productivity through the implementation and maintenance of key features and key performance metrics. As a reviewer, I was responsible for approximately 3 to 5 customer reviews per month, which included an audit of the customer's instance of Epic as well as a formal review with their technical teams and leads of their compliance with Epic's Gold Star standards.
Served as an E-Prescribing Implementation Advisor for 1 year. This was a support group at Epic that assisted customers undergoing efforts related to outpatient e-prescribing, including initial implementations, SureScripts update cycles, and state compliance issues.
Supervised events and activities held at the Center for Leadership and Involvement for The University of Chicago.
General responsibilities included handling the audio-visual setup and teardown for campus activities and events and guiding visitors and guests throughout campus locations and rooms with an average visitor count of 50 per day.